Please read our terms and conditions before uploading anything. Uploads may be rejected and deleted for violation of our terms, which can result in the termination of your account.
Video uploads
There are a few steps you can take if video uploads are taking too long to process.
Before uploading the video:
1. Check your Internet connection: Make sure your internet connection is stable and fast enough to handle the upload. If you are using a wireless connection, move to a wired connection if possible.
2. Check your computer specs: If you are using a laptop or desktop computer, make sure it meets the minimum system requirements for the video upload.
3. Check the file size: Large video files can take longer to upload. Try reducing the file size by compressing the video or lowering the resolution.
Once a video file has been uploaded to our servers and submitted, it will begin processing. This usually takes several hours. In some cases, the file may be damaged or misinterpreted by our processing software. This can happen for a few reasons, such as:
- the file being too short,
- the resolution being extremely low,
- incorrect metadata being placed by your device.
If you receive an error or if the video remains "In process" for too long, please contact our support team.
Photo uploads
All photo uploads require manual approval and are typically processed within several hours. If your photos have not been approved within 24 hours, please contact our support team.